Template — have a lawyer review before launch.
Prepared November 6, 2026. These policies describe the proposed Westside Alley marketplace at westsidealley.com.
Welcome to Westside Alley
Westside Alley is a multi-vendor marketplace for discovering independent sellers and markets across the US. These terms apply to shoppers, vendors and organizers.
Who sells your order
Vendors are independent sellers, not employees or agents of Westside Alley. Each vendor sells its own products and is responsible for descriptions, lawful goods, inventory, fulfillment, taxes and customer service. Your product purchase is from the named vendor. Westside Alley provides marketplace services, sets minimum standards and helps resolve disputes; this does not remove rights you have under law.
Accounts and acceptable use
You must be at least 18, or use the service through a parent or guardian who is responsible for the account. Give accurate information, protect your login and notify us of suspected misuse. Do not impersonate anyone, scrape personal information, manipulate reviews, send spam, commit fraud or bypass marketplace fees. Do not upload content that infringes rights or violates our Prohibited Items policy.
Orders, pricing and payment
Check the seller, item description, shipping charges, taxes, delivery estimate and disclosed exceptions before ordering. An order is accepted when confirmed by the seller. If a seller cannot fulfill an order, they must notify you and refund it. Payments are processed by Stripe, and Stripe’s terms also apply. Vendors are paid through their own Stripe accounts. Westside Alley charges vendors a flat 10% commission and vendors bear applicable payment-processing fees, not an undisclosed extra buyer fee.
Vendors: see Payments, Refunds & Negative Balances in the Vendor Agreement for how payouts, refunds and fees work.
Returns and buyer protection
Our Returns & Refunds forms part of these terms. Each vendor sets and clearly discloses its own return window, exchange availability, final-sale exclusions and restocking fees. A default 14-day window applies only when no vendor policy is published. Buyer Protection applies regardless of seller terms, but only for non-delivery, significant misdescription, transit damage or counterfeit goods. An agreed disclosed final-sale/no-return policy cannot be disputed for a change of mind. Contact the vendor first; after 3 business days without resolution, contact Westside Alley for dispute review. We may require a vendor refund and take action against repeat offenders.
Markets and content
Market listings are submitted by organizers. Confirm dates, admission, accessibility and vendor space directly with the organizer before traveling or applying. Sample listings are fictional. You retain ownership of your content and grant us permission to host, display and format it to operate and promote your listing. Only submit content you are entitled to use. We may moderate unlawful, misleading or harmful content and suspend accounts, subject to applicable law.
Service, disputes and changes
We cannot promise uninterrupted service or guarantee every listing. Nothing here excludes liability or consumer protections that cannot lawfully be excluded. We do not impose mandatory arbitration or a specific governing jurisdiction in this template; those provisions require legal review. Contact us to attempt an informal resolution. Material policy changes will be dated and communicated before they apply where required. The policy in effect when an order was placed governs that order unless law requires otherwise.
Fair use and preventing buyer abuse
Return requests must include proof of purchase. For change-of-mind returns, items must be unused, in original condition and packaging, and include all original parts and accessories. Vendors may refuse a return that arrives used, buyer-damaged or incomplete, with an explanation and evidence; they cannot use this rule to reject the damage or defect reported in a valid original claim. Photo or video evidence is required for damage or not-as-described claims where reasonably obtainable; contact us if accessibility or safety makes that impossible. Proof of non-delivery may instead include tracking and delivery information.
Open a dispute within 14 calendar days of delivery, or the last promised delivery date if the item never arrives. Contact the vendor promptly. If the 3-business-day vendor resolution period would run past the deadline, record the dispute with Westside Alley before the 14 days expire; substantive escalation may await that response period. Opening a payment chargeback while a Westside Alley dispute is open ends our internal dispute review so the same claim is not decided in parallel. It does not remove payment-provider, chargeback or statutory rights, and no double recovery is permitted.
The buyer pays return shipping unless the item is defective, damaged on arrival, wrong or not as described, or law or the vendor’s disclosed offer requires otherwise. Vendors can confidentially flag suspicious buyer activity with supporting facts. Westside Alley monitors return and dispute frequency per account and reviews the context, not just a raw count. Evidence of excessive abusive returns, wardrobing (using an item then returning it), false claims or abusive chargebacks may lead to denial of abusive claims, restrictions on discretionary returns or account suspension/closure. A high return rate alone does not establish abuse. We provide an explanation and a support review path; enforcement cannot override valid Buyer Protection claims or nonwaivable legal rights.
This monitoring and review process must be implemented before launch; this template does not claim that automated fraud detection already exists.
Contact Westside Alley
Email thewestsidealley@gmail.com for marketplace support, policy questions, privacy requests or dispute escalation. Include your order or listing reference, not passwords or complete payment details.