Market FAQ

WESTSIDE ALLEY

Market FAQ

Plans, lineups, booth fees, and earning on the Alley.

For markets & hosts

What market plans are available?

Your market listing is free. Markets Plus is $29/month and Markets Pro is $39/month, billed per market. Plus and Pro each include a 30-day free trial (one trial per market, on whichever paid plan you start first). Plans renew monthly and can be cancelled anytime. Compare plans on Why Join, and manage yours at Market plan.

Can I cancel my market plan?

Yes. Plans are per market, renew monthly, and can be cancelled anytime. One free trial per market. Compare plans on Why Join, and manage yours at Market plan.

How do booth fees and Westside Alley fees work?

Booth fees are paid to your own Stripe account. The Westside Alley booth fee (Free 10% commission + 30¢, Plus 8% commission + 30¢, Pro 6.5% commission + 30¢ per transaction) and card processing (2.9% + 30¢ per transaction) come out of each booth fee. You set your booth fee and open or close applications on your market plan page. If you decline an application, the booth fee is returned to the vendor minus card processing.

How does the vendor lineup work?

Plus and Pro markets can post market dates and a weekly vendor lineup at Market lineups. Add a date (you can create weekly dates in a batch of 1 to 52; dates more than a year ahead are skipped, and later dates in a batch start as drafts). Invite a shop on Westside Alley (if they have allowed invitations) or add a non-member vendor with their permission. Only confirmed site vendors and organizer-announced external vendors appear on the public lineup. Shoppers see “This Week’s Vendors” on your market page when the lineup is published and up to date. You should update or confirm the lineup at least every 7 days — add or edit dates and vendors, or confirm that nothing changed. If a Plus or Pro lineup is older than 7 days, shoppers see “Lineup not updated this week” instead of the vendor list (your Open now badge is unchanged). Free markets can still post booth opportunities, but public lineups and event dates on the listing are Plus and Pro perks.

How do Pro markets earn the 5% share of sales?

Pro markets can earn 5% of item sales by vendors in their current lineup when a buyer uses the market’s link. Share the unique market link from your Market plan dashboard, or when someone opens your market page. A click is remembered for 7 days, and the most recent market click wins if a buyer used more than one. The 5% is calculated on item sales (before shipping and tax, after refunds). The vendor does not pay extra — it comes out of Westside Alley’s commission on that order. Two things must both be true: the vendor has to be on your current lineup (a published date that is upcoming or ended no more than 7 days ago), and your lineup has to be up to date (updated or confirmed within 7 days). Orders placed while the lineup is out of date, or from vendors not on that lineup, do not earn a share. We tally last month’s share on the 1st and email you a monthly report. That tally is rechecked before payout, so refunds that come in before we pay are taken off that month’s share. After returns and refunds are deducted, your share is paid by the 20th of each month (for the prior month) to the same Stripe account you use for booth fees. If a refund comes in after that month’s share has already been paid, the reduction is deducted from the next month’s share. If the next month’s share is too small to cover it, the negative balance carries forward; the market is never billed. Update your lineup every week to keep earning.

Can I sell booths for dates far in advance?

Yes. You can post a booth opportunity for an event date up to 365 days ahead (from today). Post opportunities at Post an Opportunity — this is available on every market plan. Link the opportunity to your market listing. If you post several dates at once, vendors get one combined email that lists those dates.

What is Pro vendor early access?

When you publish a booth opportunity, Pro vendors on Westside Alley can view and apply immediately. All other vendors can view and apply 24 hours after you post it — the window is based on when you publish the opportunity, not the event date. We email nearby vendors and followers of your market when you post.

How do vendor booth credits work for markets?

Plus and Pro shops get a booth-fee credit ($29 for Plus, $39 for Pro) each month, starting after their second monthly payment. Opting in is optional and is off by default. If you opt in on your Market plan page, the discount comes off your booth fee, not Westside Alley’s commission. You must set a limit of discounted booths per opportunity or event, and you can add an optional monthly cap. Your market page shows a tag such as “Accepts vendor booth credits — 3 of 5 left.” Once a limit is reached, further credits for that event or month are declined. You can change the limits anytime; credits already used stay used. Organizers can also mark a code at the booth credit check page.

Visiting markets & shopping

How do I find a market and see who’s going?

Browse Find Markets or a market’s page. Plus and Pro markets can show upcoming dates and a “This Week’s Vendors” lineup when they have updated it in the last week. You can also shop vendors’ online stores anytime.

I bought something from a vendor I met at a market. How do returns work?

Online orders follow the vendor’s return policy and Westside Alley Buyer Protection. See Returns & Refunds and the Vendor FAQ.

Account & support

How do I get help?

Manage your listing and plan at Market plan. For other questions, use our Contact page. Selling as a vendor? See the Vendor FAQ.

Selling as a vendor? See the Vendor FAQ.

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