Last updated: November 15, 2026. These policies describe the proposed Westside Alley marketplace at westsidealley.com.
Independent vendor fulfillment
Each vendor ships its own products and is responsible for stock, packaging, dispatch, tracking and delivery support. A basket with multiple sellers may arrive in separate parcels with separate shipping charges and timelines. Westside Alley does not operate a central warehouse.
Before you order
Each listing or store must state the ship-from region, available delivery destinations, handling/production time, estimated delivery window, shipping price and any pickup restrictions before checkout. Custom work must show its production estimate. Do not assume every vendor ships nationwide; check the individual offer. International shipping is not offered unless the vendor expressly enables and discloses it.
Addresses, costs and delays
Check your delivery address before ordering and contact the seller immediately about mistakes. An address change is not guaranteed after dispatch. Vendors must disclose shipping charges before purchase and obtain consent for any additional amount, not add surprise charges later. Delivery estimates are not guarantees unless expressly sold as such. Sellers must notify you of significant delays, provide an updated estimate and offer cancellation/refund where required by law. A seller must not mark an unshipped item as dispatched.
Tracking, missing parcels and damage
Vendors should provide tracking when available and retain reasonable evidence of shipment. For a missing, wrong or damaged item, contact the vendor first and preserve photos, packaging and tracking information. A carrier scan alone does not automatically defeat a claim; the facts must be reviewed. If unresolved after 3 business days, contact Westside Alley for Buyer Protection review. Vendors cannot require buyers to resolve the entire issue with the carrier themselves.
Returns, pickup and international duties
Return shipping follows our Returns & Refunds. Pickup instructions, readiness times and identity requirements must be agreed with the vendor; do not publish a home address unnecessarily. Any expressly offered international delivery must disclose likely import duties and who bears them as required by law. Delivery and tax policies must be validated for supported destinations before launch.
Contact Westside Alley
Email thewestsidealley@gmail.com for marketplace support, policy questions, privacy requests or dispute escalation. Include your order or listing reference, not passwords or complete payment details.